Returns and Refund Policy — 30-Day, No Questions Asked

At BusyPup, we want you to be completely satisfied with your purchase. That's why our returns and refund policy is clear, simple, and hassle-free.

How long do I have to return an order?

You have 30 days from product receipt to request a full return. No reason needed. If for any reason you are not satisfied, we make it easy for you.

How do I request a return?

To initiate a return, email us at contact.busypup@gmail.com with your order number. We will respond within 48 hours with detailed shipping instructions.

When will I receive my refund?

Refunds will be processed within 5 to 7 business days after the returned product is received. The amount will be credited to the same payment method used for the purchase.

What if my product arrives defective or damaged?

If your product arrives in poor condition, we will send you a replacement or issue a full refund at no additional cost. Just email us with a photo of the product and your order number.

Who covers the return shipping costs?

We cover return shipping costs for defective or damaged products. For returns due to a change of mind, the customer assumes the cost of return shipping.

Our returns and refund policy is designed for you to shop with complete peace of mind. If you have any questions, please contact us at contact.busypup@gmail.com and we will be happy to help you.