Privacy Policy

Last updated: April 2026

1. Data Controller

2. What data do we collect?

We collect the following personal data when you make a purchase or interact with our store:

• Identification data: name and surname
• Contact data: email address and phone number
• Shipping data: postal address
• Payment data: securely managed by external payment gateways (Shopify Payments, PayPal, Klarna, etc.). SmoothWear does not store bank details.
• Navigation data: cookies and website usage data (see Cookies section)

3. What do we use your data for?

We use your personal data for the following purposes:

• Manage and process your orders and payments
• Send you information about the status of your order
• Manage returns and claims
• Comply with our legal and tax obligations
• Improve the browsing experience in our store by analyzing cookies

4. Legal basis for processing

The processing of your data is based on:

• Performance of a contract: to manage your purchase and order shipment
• Legal obligation: to comply with applicable tax and accounting regulations
• Consent: for the use of non-essential cookies, which you can accept or reject through our cookie banner

5. With whom do we share your data?

Your data may be shared with third parties only when necessary to provide the service:

• Shopify Inc.: online store management platform (hosting and order processing)
• Shipping companies and logistics operators: for the delivery of your orders
• Payment gateways: PayPal, Klarna, Stripe or others, to securely process payments
• Web analytics providers: Google Analytics or others, using cookies (only if you accept them)

No data will be sold or transferred to third parties for commercial purposes.

6. Cookies

Our store uses its own and third-party cookies. When you access our website, you will see a banner where you can accept or reject the use of non-essential cookies.

Types of cookies we use:

• Essential cookies: necessary for the operation of the store (cart, session, etc.)
• Analytical cookies: allow us to know how users browse the store to improve the experience
• Marketing cookies: used to show you relevant advertising

You can change your cookie preferences at any time from your browser settings.

7. How long do we retain your data?

• Order data: retained for 5 years due to tax and accounting obligations
• Navigation data (cookies): depending on the type of cookie, between 1 session and 2 years

8. Your rights

In accordance with the General Data Protection Regulation (GDPR) and Organic Law 3/2018 (LOPDGDD), you have the right to:

• Access: know what data we hold about you
• Rectification: correct incorrect data
• Erasure: request the deletion of your data ("right to be forgotten")
• Opposition: object to the processing of your data
• Portability: receive your data in a structured format
• Restriction: request that we limit the processing of your data

To exercise any of these rights, please write to us at: contact.busypup@gmail.com

If you believe that your rights have not been properly addressed, you can file a complaint with the Spanish Data Protection Agency (AEPD): www.aepd.es

9. Security

We adopt appropriate technical and organizational measures to protect your personal data against unauthorized access, loss or alteration. Our store operates under secure HTTPS protocol and payments are processed through PCI DSS certified gateways.

10. Changes to this policy

We reserve the right to update this privacy policy at any time. Any changes will be published on this page with the corresponding update date.

11. Contact

If you have any questions about this privacy policy, you can contact us at:

SmoothWear 📧 contact.busypup@gmail.com 📍 Rúa O Pinar, 9, O Porriño, Pontevedra, Spain 🌐 https://busypup.store